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Frequently Asked Questions

Frequently Asked Questions

  • No, AYUSH treatment is not covered under the OPD program.

  • No, the benefits can only be availed during the policy period.

  • 30 days waiting period is applicable for Critical Illness cover with survival period of 7 days.

  • On diagnosis of listed critical illness, customer is eligible to get the sum insured as mentioned in Policy Schedule.

  • No. Only involuntary loss of job is covered. The claim is payable only if the customer is employed continuously for 6 months before involuntary unemployment.

  • A fixed benefit as per the plan chosen will be payable in case of involuntary unemployment.

  • Amount specified in policy schedule in case of hospitalization for 5/10/15 days.

  • There are multiple plan options ranging from ₹999 to ₹9,999, each offering different levels of OPD wallet coverage, personal accident coverage, hospital daily cash, and other benefits.

  • Yes, in-clinic consultations also cover dental and vision services within the allocated limits.

  • The Cult Gym Elite Pass membership discount of up to 45% can be availed through the Alyve Health app. Simply select your plan, choose your preferred gym, and proceed with the payment to receive your voucher.

  • Yes, specialist teleconsultations are limited to 12 per year, while general and mental health teleconsultations are unlimited.

  • You can book an in-clinic consultation by selecting the specialization, entering your pin code, and choosing a doctor, date, and time. If your preferred doctor is not listed, you can add their name, and they will be empaneled within 48 hours (subject to their willingness).

  • The annual health check-up is a fixed package covering 47 parameters, available on a cashless basis at network diagnostic centers.

  • The Health Risk Assessment helps users evaluate their health status through questionnaire-based and AI-based facial scanning methods. This allows for personalized health insights and recommendations.

  • No, the Loss of Job Cover is only applicable to full-time permanent employees who have been employed continuously for six months before involuntary unemployment. It does not cover self-employed individuals or those on contract or part-time employment.

  • You can book home sample collection through the Alyve Health app by selecting your address, choosing a date and time, and uploading your prescription. For the annual health check-up, no prescription is required.

  • No, the OPD wallet amount must be utilized within the policy period and does not carry forward to the next year.

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