Grievance Redressal

Updated on: 17th September, 2026

1. Objective: Lenditt Innovations & Technologies Private Limited (“Lenditt” or the “Company”) is a technology company providing digital products and technology-enabled solutions. Depending on the nature of its services, Lenditt may act as a technology platform, Lending Service Provider (“LSP”), insurance intermediary, technology service provider, referral partner or other service provider.

This Grievance Redressal Policy (“Policy”) establishes a transparent mechanism for receiving, addressing and resolving customer grievances relating to Lenditt’s services, with appropriate escalation in accordance with Applicable Laws and the applicable grievance redressal framework.

2. Grievance Redressal Process: Customers may raise their queries, requests or complaints relating to the services and features available on Lenditt’s mobile application and website (“Platform”), through the following channels:

Email: grievance@lenditt.com

Phone: +91-7862839654

Customers are requested to mention their loan account number, wherever applicable, along with relevant details of their concern, to enable Lenditt to appropriately identify and address the matter.

If a customer wishes to raise or escalate a grievance relating to services or activities the customer may also contact Lenditt’s Grievance Redressal Officer (“GRO”) through the following details:

Name: Mr. Krushna Vaghasiya

Designation: Grievance Redressal Officer

Email: grievance@lenditt.com

Mobile: +91-7041703133

Address: 3rd Floor, House No. 14, Times Corporate Park, Opposite Copper Stone Flats, Thaltej, Ahmedabad, Gujarat – 380059

Working Hours: 10:00 AM to 7:00 PM, Monday to Saturday, except public holidays.

3. Internal Machinery to handle Customer complaints: Lenditt maintains an internal mechanism for receiving, recording, categorising and prioritising customer queries and complaints. Grievances are reviewed by the relevant internal team and, where the matter falls within Lenditt’s scope of responsibility as an LSP, appropriate action is taken for its resolution. Lenditt endeavours to respond to customer queries and complaints within 15 days and resolve them at the earliest.

4. Grievances Relating to Regulated Entities: For matters relating to the loan account or services provided by the concerned NBFC/bank or other regulated entity, customers may directly approach the concerned regulated entity. Where a complaint received by Lenditt pertains to the services, decisions, obligations or actions of the concerned regulated entity and falls outside Lenditt’s scope as an LSP, the customer shall be appropriately directed to the concerned regulated entity or its applicable grievance redressal mechanism.

5. Grievance Redressal Mechanism of the Lender/ Regulated Entities:

Lending Partner	Link
Chinmay Finlease Limited	https://www.chinmayfinlease.com/grievance_redressal
Madhur Instalments Private Limited	https://www.madhurfinserve.com/grievance-redressal

6. Systems For Resolutions of Grievance: Lenditt shall maintain an appropriate system for recording, monitoring and tracking customer grievances. Upon receipt of a grievance, the designated team shall review and investigate the matter and provide an appropriate resolution within the applicable timelines.

7. Review Of Policy: The effectiveness of this Policy and the functioning of the grievance redressal mechanism shall be periodically reviewed and evaluated. Any revision or amendment to this Policy shall be reviewed and approved by the Board of Directors, as and when required, to ensure continued alignment with Applicable Laws, regulatory requirements and Lenditt’s activities.