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Frequently Asked Questions

Frequently Asked Questions

  • What cities does Lenditt provide services for gold and silver?
    Since the entire process is carried out digitally, users can access these services anywhere throughout India.
  • Where are the actual Digi Gold & Silver kept?
    The Digi Gold & Silverare kept safely in the vaults of Sequel.
  • Are any fees associated with purchasing Digital Gold and Silver on the platform?
    The platform does not impose additional costs, brokerage fees, or charges for security and insurance when purchasing Digital Gold and Silver.
  • How can I obtain the invoice for my Digi Gold & Silver purchase?
    The invoice for each purchase can be downloaded in the ‘My Orders’ dashboard within the buy reports section.
  • What are the advantages of investing in Digital Gold and Silver from Lenditt?
    Investing in Digital Gold and Silver offers a range of advantages. Here are some potential benefits: Easy Transactions User-friendly platform that simplifies buying, selling, and managing Digital Gold and Silver investments. Secure Storage Digital Gold and Silver purchased through Lenditt are stored securely with Augmont. Flexibility This platform allows buying Digital Gold or Silver, starting just from Rs. 1. Liquidity You can liquidate your Digital Gold or Silver anytime. Transparent Pricing Lenditt assures Digital Gold and Silver pricing transparency, with rates close to market prices. Lower Entry Barriers Investing with Lenditt makes smaller purchases accessible to a broader range of investors.
  • Is it possible to cancel orders?
    After an order has been successfully placed, it cannot be cancelled.
  • Are the prices listed in the Lenditt Application inclusive of GST?
    The prices displayed do not include GST. The appropriate GST is applied to the listed price during the final checkout process.
  • How do I close my active Digital Gold or Silver account with Augmont?
    You can initiate the closure of your account by contacting the customer support team. They will process your request to discontinue the account. Please ensure that your account's gold or silver holdings are sold back to Augmont at the current market rate before closing the account.
  • How can I keep track of my orders?
    You can monitor your order in the ‘My Orders’ section, where all transaction details are listed.
  • What is the expected delivery time after placing a physical Gold or Silver order?
    Once you request delivery, you should receive your Digi Gold and Silver within 10 working days.
  • How long will it take to receive the funds in my bank account after selling Digital Gold and Silver?
    The selling amount shall be credited to your bank account within three to seven working days.
  • How long does the loan application process take?
    You will get your loan status in just 5 to 15 minutes. [Depends on the availability and accuracy of the shared documents.]
  • Are there any income criteria for applying for the loan from Lenditt?
    The income criteria start at a minimum of 20,000 INR, extending upwards without a specified maximum limit.
  • Is my personal and financial information safe after applying for a loan?
    Of course, all your personal and financial information is 100% safe, secure and encrypted.
  • What documents will I receive after loan closure?
    After repayment and loan account closure, you will receive a No Objection Certificate (NOC), indicating that you have cleared all your dues. This certificate is sent directly to your email. In cases of delayed or unpaid dues, you can download the NOC from the app after repayment of all the dues.
  • What are the customer service hours?
    Customer service is available from 9 AM to 9 PM in India. Email support is accessible 24/7- support@lenditt.com
  • What are the eligibility criteria for applying for a loan from Lenditt?
    To apply for a loan from Lenditt, you must fulfil the following requirements: You must be an Indian citizen. You must be between 21 and 50 years old. You must be a salaried (>20,000) or self-employed individual. You must provide valid Bank statements You must provide IDs for identity and address verification.
  • At what Interest Rates does Lenditt offer a loan?
    The daily interest rate offered by Lenditt is 0.1%.
  • What is the loan tenure or repayment period for the loan taken?
    The Loan tenure is between 90-120 days.
  • How do I track the status of my loan application?
    You can monitor the progress of your loan application through the dashboard feature on Lenditt's mobile App.
  • Is the application process online or offline?
    The application process is exclusively online and 100% Digitised.
  • What are the required documents for the loan application?
    Before applying for the loan, you must have the following documents handy: PAN Card for identification Aadhaar card for Address proof Work mail or salary slip as Employment proof 3 month’s Bank Statement as Income proof
  • What is the minimum age requirement to apply for a loan?
    The age requirement to apply for a loan ranges from 21 to 50 years.
  • How can I close my loan account after repaying the entire sum borrowed?
    Your account will automatically be closed when all the loans are paid. After certain months, if you want to take another loan, you must reapply and submit the required documents.
  • What is the minimum and maximum loan amount I can avail from Lenditt?
    The minimum loan amount is INR 20,000, and the maximum is INR 1 Lakh.
  • Can I make part-prepayments or foreclose the entire loan?
    Yes, you can make part-prepayments or fully settle the loan anytime without incurring additional charges.
  • What should I do if the Loan is disbursed from the App but not credited to the account?
    If the loan amount takes more than 24 hours to get credited to your account, kindly write your query to support@lenditt.com. Our support executive will contact you within 24 hours to assist you further.
  • How is my data protected?
    The customer’s data is securely stored on the Non-Banking Financial Company (NBFC) servers.
  • What if the loan is not repaid on time?
    In the event of non-repayment or Late payment, the process may involve sending notices, initiating legal proceedings, and potentially leading to court action.
  • What should I do if I'm unable to register for the eMandate?
    When registering for the eMandate, address the following considerations during loan processing: Net Banking service must be activated in the bank account to register for the eMandate. You must have an active Debit Card or Internet Banking to register for eMandate. Once registered, please wait till the page is automatically redirected to the merchant's site (Lenditt App). Do not close the page or press the back button.
  • What if I face any difficulty while repaying the loan?
    In case you are facing any difficulty while repaying the loan, you can seek guidance through in-app chat, email at support@lenditt.com, or phone us at 7600012589
  • How does applying for a loan affect my credit score?
    Initially, if you are approved for the loan and make your payments on time, responsibly managing the loan can increase your CIBIL score.
  • Will my credit score be checked during the loan application process?
    Yes, your credit score will be assessed during the application process. Also, timely repayments will improve and enhance your credit score.
  • Is there any urgent helpline for assistance?
    For urgent assistance, you can reach out via our provided email address- support@lenditt.com
  • In which cities does Lenditt cater to?
    Lenditt caters to customers nationwide, as its application process is conducted digitally. This allows the company to serve clients across all cities without geographical restrictions.
  • Where are the actual Gold and Silver kept?
    The gold and silver are securely stored in the vaults of Sequel.
  • What is the delivery timeframe after an order is successfully placed?
    After requesting delivery, the customer can expect delivery within ten working days*.
  • How can I obtain the invoice for every purchase?
    The invoice for each purchase is available for download in the ‘My Orders’ area within the buy reports section.
  • How soon should I sell the Digital Gold or Silver?
    For security reasons, you cannot sell the Gold or Silver until 48 hours after purchase. You can carry on with the sale process after 48 hours.
  • What is the minimum amount of Digital Gold or Silver I can buy?
    You can buy Digital Gold or Silver starting from just Rs. 1, up to four decimal grams.
  • Are the prices listed inclusive of GST?
    The prices displayed do not include GST. The appropriate GST is applied to the listed price during the final checkout process.
  • After selling the Digital Gold and Silver, within how much time shall I get the money in my bank account?
    The funds will be credited to your bank account within three to seven working days.
  • How can I keep track of my orders?
    You can monitor your order in the ‘My Orders’ section, where all transaction details are listed.
  • Does the platform offer any cost while purchasing Digital Gold and Silver?
    Neither are there any additional costs or brokerage charges. Also, there are no charges for security and insurance.
  • Is KYC necessary to buy Digital Gold or Silver?
    By government regulations, completing KYC is mandatory for purchasing Digital Gold or Silver.
  • How does Investing in Digital Gold and Silver work with Lenditt?
    Investing in digital gold and silver with Lenditt involves the necessary steps. Here's how Investing in Digital Gold and Silver Works: Download the Lenditt application from your mobile device or the web. Create your account and provide personal and other basic information to complete the verification process. After setting up, you can purchase Digital Gold or Silver at current market prices.
  • Can I physically deliver my Digital Gold or Silver?
    Yes, you can ask for physical Delivery of your Digital Gold or Silver anytime.
  • Is it possible to cancel orders?
    After an order has been successfully placed, it cannot be cancelled.
  • Who can I get in touch with if I have questions?
    For assistance, feel free to email us at support@augmont.com or call us on 9090906867.
  • How do I close my active 'Digital Gold or Silver account with Augmont?
    You can initiate the closure of your account by contacting the customer support team. They will process your request to discontinue the account. Please ensure that your account's gold or silver holdings are sold back to Augmont at the current market rate before closing the account.
  • What cities does Lenditt cater to?
    We have extended our services nationwide.
  • How does the Lenditt app work?
    You must download the Lenditt app from the Play Store or App Store. Register with an official email ID and fill in basic profile details. Upload your payslip, fill in the loan amount and click on Apply.
  • What is the minimum age requirement?
    The age requirement to apply for a loan ranges from 21 to 50 years.
  • Are there any income criteria?
    The income requirement starts at a minimum of 20,000 INR, extending upwards without a specified maximum limit.
  • What are the eligibility requirements to apply for a personal loan?
    The eligibility requirements to apply for a personal loan are: The individual must be a salaried professional Must have KYC Documents, Bank Documents Submission of the last 3 months' salary slips
  • Is the application process online or offline?
    The application process is exclusively online. 100% Digitised.
  • How long does the application process take?
    You will get your loan status in just 5 to 15 minutes*. [*Depends on the availability and accuracy of the documents shared.]
  • How do I apply for a loan?
    To get an instant loan, follow the below process: Download the application from the Play Store, App Store, and Web. Register using an official email address and complete your basic profile information. Upload your pay slip, specify the loan amount, and click "Apply" to submit your application.
  • What documents are required for the application?
    Before applying for the loan, you must have the following documents handy: 1. Pan card 2. Aadhaar card 3. Salary slips
  • What is the minimum and maximum loan amount I can avail from Lenditt?
    The minimum loan amount is INR 10,000, and the maximum is INR 1 Lakh.
  • What if the loan is not repaid on time?
    In the event of non-repayment or Late payment, the process may involve sending notices, initiating legal proceedings, and potentially leading to court action.
  • What is the loan tenure or repayment period?
    The Loan tenure is between 90-120 days.
  • What are the interest rates offered?
    The interest rate is 0.1% flat per day.
  • Do I have to pay processing fees or hidden charges while applying for the loan?
    Processing fees start from 6.5% of the loan amount{depending upon your risk profile}. There are no hidden charges.
  • How do I track the status of my loan application?
    You can monitor the progress of your loan application through the dashboard feature on the mobile app.
  • How is the loan amount disbursed?
    The loan amount is directly deposited into the applicant's bank account without involving third parties, digital wallets, or cash transactions.
  • What should I do if the Loan is Disbursed from the App but Not Credited to the Account?
    Once the disbursement is initiated, the amount will be credited to your bank account within 24 hours. If you haven't received the amount for more than 24 hours, kindly write us at support@lenditt.com. Our support executive will contact you within 24 hours to assist you further.
  • What should I do if I'm unable to register for the eMandate?
    When registering the eMandate, ensure to address the following considerations during processing: 1. Net Banking service must be activated in the bank account to register the eMandate. 2. You must have an active Debit Card or Internet Banking to register the eMandate. 3. Once registered, please wait till the page is automatically redirected to the merchant's site (Lenditt App). Do not close the page or press the back button.
  • What are the repayment options available?
    Repayment can be made via the mobile app using options like UPI, debit card, credit card, or net banking.
  • Can I make part-prepayments or foreclose the loan?
    Yes, you can fully settle the loan anytime without incurring additional charges.
  • Will my credit score be checked during the application process?
    Yes, your credit score will be assessed during the application process. Also, timely repayments will improve and enhance your credit score.
  • How does applying for a loan affect my credit score?
    Applying for a loan can increase your CIBIL score, assuming you manage the loan responsibly and make timely repayments.
  • Can I apply for a loan if I have a low credit score?
    Yes, you can apply for a loan if you have a low credit score.
  • What security measures are in place to prevent fraud?
    Advanced technologies are employed to maintain security and prevent fraud.
  • Is my personal and financial information safe?
    Of course, all your personal and financial information is 100% secure and protected through encryption.
  • How is my data protected?
    Your data is securely stored on the Non-Banking Financial Company (NBFC) servers.
  • How can I contact customer support?
    You can mail us at- support@lenditt.com or call us at- 7600012589
  • What are the customer service hours?
    Customer service is available from 9 AM to 9 PM in India. Email support is accessible 24/7- support@lenditt.com
  • Is there a helpline for urgent assistance?
    For urgent assistance, you can reach out via the provided email address- support@lenditt.com
  • What if I face difficulty repaying the loan?
    Suppose you encounter challenges in repaying the loan. In that case, you can seek guidance through in-app chat, email at support@lenditt.com or by contacting us via phone- 7600012589
  • What documents will I receive after loan closure?
    After the loan is fully repaid, you will receive a No Objection Certificate (NOC), indicating that you have cleared all dues. This certificate is sent directly to your email. In cases of delayed or unpaid dues, you can download the NOC from the app after repayment of all the dues.
  • How do I close my loan account once the repayment is completed?
    As and when all the loans are paid, your account will automatically be closed. After certain months, if you want another loan, you must reapply for the loan and submit the required month's bank statements.
  • How can you invest in digital gold and silver through Lenditt?
    To invest in digital gold and silver via Lenditt, follow these steps: Download the Lenditt app from the Play Store or App Store. Register using your Personal and Basic information to complete the verification process. Once your account is set up, you can buy digital gold or silver at the prevailing market prices.
  • Is it possible to receive a physical delivery of the Digital Gold or Silver I've purchased?
    Yes, you can request physical delivery of the digital gold or silver you have purchased anytime.
  • Whom should I contact if I have inquiries?
    If you need help, please don't hesitate to contact the customer service team via email at support@augmont.com or call at 9090906867.
  • When is the best time to sell Digital Gold or Silver?
    For security reasons, you can continue the sale process only after 48 hours.
  • What purity level of Digital Gold or Silver does Augmont offer?
    Augmont offers 24-carat gold and silver, each with a fineness of 999.
  • What services does Lenditt offer for investing in precious metals, and how are they managed?
    Lenditt offers a platform for investing in precious metals digitally, with services managed exclusively by Augmont. Through Lenditt, investors & customers can purchase and own 'Digital Gold' and 'Digital Silver,' which allow for the ownership of gold and silver in a digital format. This modern investment method provides a convenient and innovative way to invest in gold and silver without handling its physical forms.
  • Is KYC necessary to buy Digital Gold or Silver?
    Yes, by government regulations, completing KYC is mandatory for purchasing Digital Gold or Silver.
  • What is the minimum amount of Digital Gold or Silver I can buy from the Lenditt Application?
    You can purchase Digital Gold or Silver in amounts as small as Rs. 1, up to four decimal places in grams.
  • How does the Lenditt Application work?
    To begin with, download the Lenditt Application from the Play Store or the Apple App Store, depending on your device. Once installed, create a unique profile. After registration, fill in your primary and employment details, serving as proof. Following this, choose from the Loan offer and click to apply.
  • Can I apply for a loan with a low credit score?
    Yes, you can apply for a loan with a low credit score.
  • Do I have to pay processing fees or hidden charges while applying for the loan?
    Processing fees start from 6.5% of the loan amount (depending upon your risk profile). There are no hidden charges.
  • How is the loan amount disbursed?
    The loan amount is directly deposited into the applicant's bank account without involving third parties, digital wallets, cash transactions, or other payment platforms.
  • How many types of loans does Lenditt provide?
    Lenditt Loans are categorised into 6 distinct types. They are: Instant Personal Loan Instant Medical Loan Instant Travel Loan Instant Bike Loan Instant Mobile Loan Instant Consumer Durable Loan
  • How can I contact customer support?
    If you encounter challenges, you can seek guidance through in-app chat, email at support@lenditt.com, or call at 7600012589
  • What repayment methods are available?
    Repayment can be made via UPI, Debit Card, Credit Card, or Net Banking.
  • What are the steps to apply for a Loan from Lenditt?
    To get an instant loan from Lenditt, follow the below-mentioned 5 easy steps: Step 1: Get Started- Download the Lenditt App and Sign up. Step 2: Eligibility Check- Submit Basic details & Documents to check eligibility. Step 3: KYC & Banking- Upload Documents for KYC and Bank Account Details. Step 4: Loan Selection- Select from the eligible Loan Offers available. Step 5: Access Funds- Check your Bank for the loan.
  • In which cities does Lenditt offer Gold or Silver delivery?
    With Augmont's support, Lenditt facilitates gold delivery to cities nationwide in India.
  • What is Digital Silver sold by Lenditt?
    Digital Silver represents an investment in silver held digitally rather than in material form like traditional silver coins, bars, or bullion. Investing in Digital Silver is exclusively administered by Augmont.
  • What is Digital Gold sold by Lenditt?
    Lenditt is a platform that provides digital gold service. The Buying and Selling of Digital Gold is a service managed by Augmont. Digital Gold is a modern investment that allows individuals to buy and own gold digitally rather than physically bullion or coins.
  • What purity level does Augmont provide while offering Digital Gold or Silver?
    Augmont offers 24-carat gold and silver, each with a fineness of 999.
  • What are the advantages of investing in Digital Gold and Silver?
    Investing in Digital Gold and Silver offers a range of advantages. Here are some potential benefits: Easy Transactions User-friendly platform that simplifies buying, selling, and managing Digital Gold and Silver investments. Secure Storage Digital Gold and Silver purchased through Lenditt are stored securely with Augmont. Flexibility This platform allows buying Digital Gold or Silver, starting just from Rs. 1. Liquidity You can liquidate your Digital Gold or Silver anytime. Transparent Pricing Lenditt assures Digital Gold and Silver pricing transparency, with rates close to market prices. Lower Entry Barriers Investing with Lenditt makes smaller purchases accessible to a broader range of investors.
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